سياسة الخصوصية

1. Information We Collect

We may collect the following categories of personal data:

• Contact details: your name, email address, telephone number, WhatsApp number and company name.
• Shipment information: the type of cargo, quantity, weight, dimensions, origin, destination, preferred transport method and any documents or images you choose to provide.
• Communication records: messages, enquiries, quotation requests and correspondence with our team.
• Technical information: your IP address, browser type, device information, operating system, referring pages, pages visited and approximate location derived from technical data.
• Cookie and advertising information: identifiers and interaction data collected through cookies and similar technologies, subject to your browser settings and applicable requirements.

Please do not send sensitive personal documents unless our team has requested them and they are necessary to arrange your shipment.

2. How We Use Your Data

We use personal data when necessary to:

• respond to enquiries and prepare shipping quotations;
• arrange, manage and support freight, customs clearance, warehousing, relocation and delivery services;
• communicate shipment updates and provide customer support;
• verify information, prevent fraud and protect our website, systems and users;
• analyse website performance and improve our services and customer experience;
• measure the effectiveness of advertising campaigns where permitted; and
• meet accounting, regulatory, legal and dispute-resolution obligations.

Where consent is required, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

3. Cookies, Analytics and Advertising

Our website may use essential cookies to operate correctly and optional cookies or similar technologies to understand website usage, remember preferences and measure advertising performance.

We may use services such as Google Analytics and Google Ads. These services may collect technical and interaction data in accordance with their own privacy terms. You can control or delete cookies through your browser settings. Blocking some cookies may affect certain website functions.

4. How We Share Your Data

We do not sell your personal data. We may share relevant information only when reasonably necessary with:

• shipping lines, airlines, road carriers, customs brokers, warehouse operators, delivery agents and other logistics partners involved in your requested service;
• website hosting, email, communications, analytics, security and IT service providers that support our operations;
• professional advisers, insurers, auditors and payment or accounting providers, where applicable; and
• government authorities, customs authorities, regulators, courts or law-enforcement bodies when required by applicable law or a valid official request.

We aim to limit the information shared to what is necessary for the relevant purpose.

5. International Data Transfers

International shipping often requires information to be shared with service providers or authorities outside the United Arab Emirates. When personal data is transferred internationally, we take reasonable steps to use appropriate safeguards and to protect it in accordance with applicable data-protection requirements.

6. Data Retention

We retain personal data only for as long as reasonably necessary to respond to your request, provide the relevant service, maintain business and shipment records, resolve disputes and comply with legal, tax, accounting or regulatory requirements. Retention periods vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email service or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal data, correct inaccurate or outdated information, request deletion, restrict or object to certain processing, receive information about how your data is used, or withdraw consent where processing is based on consent.

To exercise a privacy right, email info@gcc-cargo.com. We may need to verify your identity before completing a request. Certain information may be retained when required by law or necessary for legal claims, security or legitimate record-keeping purposes.

9. Marketing Communications

We will use your contact details for promotional messages only where permitted. You may opt out at any time by using the unsubscribe option in a message or by contacting us. Service-related communications about an active enquiry or shipment are not marketing messages.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including WhatsApp, social networks, maps and embedded content. When you choose to use a third-party service, its own privacy policy and terms apply. We are not responsible for the privacy practices of third parties.

11. Children’s Privacy

Our website and logistics services are intended for adults and business users. We do not knowingly collect personal data directly from children. If you believe a child has provided personal data to us, please contact us so that we can review and address the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technologies or legal obligations. The latest version will be published on this page with the revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact us: